Problems & Solutions:

#001 – After installation the CurrentCost Bridge shows Frozen on http://my.currentcost.com/ and does not plot any data.

• Login to http://my.currentcost.com/ and select DEVICES
• You should see your device listed with the serial number, model, status and registration date.
• Find the device you’ve just installed and hit the link ‘DELETE DEVICE’
• Turn the CurrentCost Bridge device off at the wall
• go back to http://my.currentcost.com and register the CurrentCost Bridge again but this time ensure all of your letters are put in lower case.
• Once complete power on your CurrentCost Bridge and you should see the device go from frozen to live and the data will start to plot.